Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, telephone number, billing address, service address, and preferred contact method.
• Order and service information: dumpster size, requested dates, placement instructions, debris type, project details, photographs, communications, signatures, and rental history.
• Payment and transaction information: payment status, billing records, and limited payment details. Full card data may be processed directly by a third-party payment provider rather than stored by us.
• Website and device information: IP address, browser, device type, approximate location, referring page, pages viewed, clicks, session activity, and cookie or advertising identifiers.
• Communications: messages, call details or recordings where permitted, emails, text messages, customer-service requests, reviews, and form submissions.

2. How We Collect Information

We collect information directly from you when you request a quote, book a rental, make a payment, call or message us, submit a website form, or otherwise communicate with us. We also collect information automatically through cookies and similar technologies and may receive information from service providers, advertising platforms, referral partners, public sources, and people acting on your behalf.

3. How We Use Information

• Provide quotes; process orders and payments; schedule delivery, pickup, and service.
• Verify service locations, document container placement, manage rentals, and provide customer support.
• Send transactional communications about inquiries, orders, billing, delivery, pickup, safety, and service.
• Personalize and improve our website, services, advertising, operations, and customer experience.
• Measure website traffic, lead sources, advertising performance, and business results.
• Prevent fraud, protect customers and property, enforce agreements, collect amounts owed, and comply with law.
• Send marketing communications when permitted by law and consistent with your choices.

4. Calls, Emails & Text Messages

When you provide contact information, we may contact you about your inquiry, quote, rental, delivery, pickup, account, billing, or customer-service request. With your separate consent where required, we may also send promotional communications.

Consent to marketing texts is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of marketing texts and HELP for help. You may unsubscribe from marketing emails using the link in the message. We may still send nonpromotional communications needed to complete a transaction or administer an active rental.

We do not sell or share mobile numbers or SMS opt-in consent with third parties for their own marketing or promotional purposes. We may disclose information to vendors that help us deliver messages, but only to provide services on our behalf.

5. Cookies, Analytics & Advertising

We and our providers may use cookies, pixels, tags, call-tracking technologies, and similar tools to operate the website, remember preferences, understand site usage, measure campaigns, prevent fraud, and deliver or evaluate advertising. These technologies may collect device and activity information over time and across websites.

You can manage cookies through your browser or available website controls. Blocking some cookies may affect site functionality. Your browser or device may also offer controls for interest-based advertising. Because standards continue to evolve, our website may not respond to every “Do Not Track” signal.

6. How We Disclose Information

We may disclose information to:

• Payment processors, website hosts, booking platforms, communications providers, analytics providers, advertising platforms, customer-management systems, professional advisers, and other vendors working for us.
• Landfills, disposal facilities, subcontractors, and operational partners as needed to provide the requested service.
• Government agencies, law enforcement, courts, insurers, or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.
• A buyer, successor, lender, or adviser involved in a merger, financing, sale, reorganization, or transfer of all or part of the business.
• Other parties at your direction or with your consent.

We do not sell personal information for money. Some advertising or analytics activity may be considered “sharing” or “targeted advertising” under certain state privacy laws, in which case eligible residents may have opt-out rights.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, collecting amounts owed, enforcing agreements, preventing fraud, and meeting legal obligations. Retention periods vary based on the information and applicable requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission, storage system, or security measure is completely secure, so we cannot guarantee absolute security.

9. Your Choices & Privacy Rights

You may ask to access, correct, or delete certain personal information, or request information about how it has been used or disclosed. Depending on where you live and applicable law, you may also have rights to obtain a portable copy, restrict or object to certain processing, or opt out of targeted advertising, sale, or sharing.

To submit a request, contact us using the information below. We may need to verify your identity and may deny or limit a request where permitted by law. Authorized agents may submit requests when legally allowed and proper authorization is provided. You will not be unlawfully discriminated against for exercising an applicable privacy right.

10. Third-Party Websites & Services

Our website may link to or integrate services operated by third parties. Their privacy practices are governed by their own policies, not this one. Review those policies before providing information to them.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can investigate and delete it where appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page and may be communicated in another manner when required by law.

13. Contact Us

Questions, requests, and privacy concerns may be submitted using the contact information below.